Be nice. Stress, leadership and the bottom line.

Sometimes event management can get a bit stressful. OK, anytime you are coordinating a live event, it’s STRESSFUL. Running a show, managing a project or taking on any type of leadership role are all high-anxiety jobs. In the US this is accepted as a fact of life, sometimes we even excuse shoddy and mean behavior when we know someone is under pressure.

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In this video from the New York Times, Pamela Rodgers explains why being nice to colleagues and employees is a long-term strategy that translates directly to the bottom line of her business. I tend to agree – the tightest run teams I’ve seen in the event industry are helmed by energetic, charismatic and overwhelmingly nice people.

Long and short – you can get a quick reaction from negative reinforcement. Most managers that use this tactic justify their behavior as the quickest route to get things done. But when a great opportunity comes along for an employee to pursue a career in a more nurturing environment, they will flee – quickly. Then of course, the cost of hiring and training a new person to fill the role will hit your bottom line and not in a positive way.

Great leaders get to lead because they have discovered how to manage their own own stress before anything else. Like the flight attendants say, put your own oxygen mask first, THEN assist those around you.

1 Response to “Be nice. Stress, leadership and the bottom line.”


  1. 1 Arunima July 9, 2008 at 4:50 am

    An Excellent work. Perceptiocognitive component and EQ could have helped to avoid burntout persons on which Iam working.Thanks.


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