Are you reading Presentation Zen? If you are an event professional, it’s one of the best blogs for the money that consistently provides great insight into design, visual communications and the emotional carnage of public speaking.
In this post, Zen Master Garr Reynolds highlights the highlights of his stay at the Ritz Carlton Tokyo. Beginning with the Ritz brand mantra – they are not in the hospitality business, rather in the service business. And if you’ve ever stayed at a Ritz Carlton, you know exactly what this means.
As a Zen Master Presenter, of course one of the most necessary things you need from the hotel is a place to rehearse. Garr actually posted a short video showing the VGA and S-Video inputs at the desk in his room, enabling him to rehearse in front of the massive plasma TV. Do you see the difference between “hospitality” and “service” in this example? These are the things that inspire loyalty and very positive conversations.
That’s pretty cool.
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